Hi Kelly and welcome to the world of degus!
Those playballs are death traps, please don't use them. They're too small.
Have you checked their sex? Pet shops are notorious with getting it wrong. Here is a thread that show's you how to sex:
deguworld.proboards.com/thread/13070/degusThey do need a lot of mental stimulation and they will not bond with you if you don't put the effort in, it takes a few hours a day, every day, for them to fully bond with you. Degus will never be like a guinea pig where you can hold them and pet them on your lap (unless you're very lucky!) but the majority of degus do not like being held but will eventually climb on you at least once they're more use to you. Also if you find them nibbling your fingers don't get frightened. This is usually a way of showing affection and they are "grooming" you. If they nibble a bit too hard (like they can do when grooming a fellow degu) give out a short loud squeak. This is what they do to tell the other goo they're grooming a bit too hard. Most degus are docile though and will not bite. Just relax your hand, let them sniff it, and let them give it a nibble. If you're handing them food be careful of your fingers as they can accidentally bite. A degu bite can hurt quite a lot. When it comes to handling the degus to get them back into the cage. Do not chase them, or try and pick them up one handed around the stomach. Also never grab them by their tail! It, as a defence mechanism, will very easily come off (to get away from predators.) Picking them up one handed by the stomach is how a predator would grab them and it can frighten them. Scoop them up gently with 2 hands if possible. If you're struggling hold them out a cardboard tube and hold it near them so they can crawl into it. This works in getting most degus back inside or making you able to transport them with ease. To begin with you need to sit next to their cage for several hours a day, until they start approaching you, then ignoring you and not acting scared. Next do so with the door open, repeat. Do so with your hand in the cage. Repeat. Offer treats in your palm, let them take them and run off. Repeat until they eventually just sit at your hand. Repeat until they will crawl up your arm for treats and so on.
Degus may have treats, but fruit is best to stay strictly away from. Treats such as;
-one peanut in shell each month (also can give walnut, hazelnut, almonds in same amount)
-up to six sunny seeds a day/per degu (whilst training)
- plain porridge oats..
-fresh greens such as parsely, basil, dill, cilantro . . . but given in moderation as it can cause runny stools
-pumpkin seeds, millet seed, in moderation
-branches from apple, crab-apple, hazelnut, and plum trees are safe (as well as many others.. found here:
deguworld.proboards.com/thread/15616/safe-tree-woods-bark-list).
Pet shops also sell small cages, and degus need huge cages..
www.littlepetwarehouse.co.uk/products/metal-aventura-huge-metal-rat-ferret-chinchilla-cage.html that is the minimum size for 2 degus.
They are ground squirrels, and need around 100cm in length in a cage to get up to full running speed. You can also use the Rat Royale XL Suite, Liberta Explorer 2nd Edition. Anything smaller is too small, it will cause fighting problems and potentially death.
deguworld.proboards.com/thread/9396/forums-cage-size-recommendations - you can use this to make a home made cage.
They also need a wheel no smaller than 12 inches in diameter, but bigger than that is always better. -
www.tictacwheels.co.uk/metal-wheels - excellent wheels that last forever.
They don't need human contact in large amounts as long as they have a big enough cage filled with things to do. I'd want to extend the half levels of those recommended cages into full levels however, if they weren't getting several hours of attention every day, to give them more space and enrichment.
I have 4 of those cages, as I have 3 groups of 2 degus and a chinchilla. They have their own room, but I will sit and do my work in there on a bean bag, play with them for an hour each, feed them and play then too.. walk in several times a day and have a quick play and fuss.. and so on.. but mine are also all tamed which took a lot of time and effort.
Taming is recommended because 1.. it's more fun, 2... so you can give them examinations.. 3, so you know what is normal for them (degus can get several health problems).. 4, check for injuries.. 5, you can hold them to treat wounds, give medicine, get them in the carrier to go to the vets and so on. They are also more likely to bite you as they'll be scared of you if not tamed.
Degus have complicated needs when it comes to diet too.. please read this:
deguworld.proboards.com/thread/16425/degu-feeding-guideThey need healthy(er) nuggets, unlimited hay, unlimited forage (10 different species a week) per day, as well as many of us feed the seed mix every day.
Here are some more helpful links:
Beginners guide:
deguworld.proboards.com/thread/19754/beginners-guide-degu-keepingdeguworld.proboards.com/thread/15657/bought-herb-leaf-flower-mixesdeguworld.proboards.com/thread/15602/vegetable-seed-nut-nutrition-chartsdeguworld.proboards.com/thread/15335/edible-plants-listdeguworld.proboards.com/thread/8772/safe-plants-herbs-leaves-consumptiondeguworld.proboards.com/thread/17365/commercial-food-chart- those are all food related.
deguworld.proboards.com/thread/18716/accessories-make-buydeguworld.proboards.com/thread/18717/choosing-improving-metal-cagedeguworld.proboards.com/thread/18718/guides-diy-cagedeguworld.proboards.com/thread/21159/zenaidas-enclosure-builddeguworld.proboards.com/thread/21486/playpen-recommendationsdeguworld.proboards.com/thread/21490/fantastic-find-homemade-toysdeguworld.proboards.com/thread/21358/cage-cleaning- cage threads
deguworld.proboards.com/thread/21220/enrichmentdeguworld.proboards.com/thread/17619/deguconverts-detailed-introductions-fighting-guidedeguworld.proboards.com/board/26/degu-health